Administrative services

SAMTS applies а complex administrative servicing when offers administrative services by providing an option for verbal application of a service as well.
The administrative act could be received either in the office where it is applied for or on an address given by the applicant in case when its reception is declared to be made by a chosen licensed post operator. The postal costs shall be at the expense of the applicant.

Protocol for verbal application of an administrative service

Relevant information about the administrative services carried out by SAMTS is given in the table below and could be received:

Requests shall be sent to the SAMTS e-mail: damtn@damtn.government.bg

Working time of One Stop Shop: 9.00 – 17.30

Address: 52A G.M. Dimitrоv  Blvd., 1797 Sofia, Tel.: +359 2 980 63 17

Map

Applications for administrative services shall be submitted either by an application via post or to the Head quarter of SAMTS on address: 52A, G. M. Dimitrov Blvd., 1797 Sofia. On the grounds of article 3 of the Law on state taxes (LST), the payment of state taxes due charged for the activities described in article 43 of the Law on technical requirements to products (LTRP) is made at the time when the application for an administrative service is submitted.

The values of the state taxes due charged in accordance with the LST are given in section III of the Tariff no.11 for the taxes collected within the SAMTS system.

The payments of  state taxes could be made directly by a bank transfer to the SAMTS bank account or in cash at SAMTS cash-desks located at the SAMTS administrative buildings in the country.

Depending on the town where the application for administrative services is submitted the state taxes due are to be paid also to the SAMTS bank accounts given in the table.

An invoice shall be issued for the payment made. Starting from 1st of December 2020 SAMTS issues e-invoices for payments made by bank transfers. In this connection, we inform the customers that the e-invoice will be sent by e-mail only to the address given in the application for an administrative service.

Tariff no. 11 for the taxes collected within the SAMTS system according to LST.

Information for users of administrative services described in Tariff 11

Internal rules on the organization of administrative services at SAMTS

Client’s charter

In order to achieve effective and efficient interaction between the SAMTS’s administration and customers the customer’s satisfaction is measured by using and applying the following methods of feedback:

  1. conducting surveys;
  2. conducting consultations with the employees;
  3. performing observations by the “secret client” method;
  4. analysis of signals, suggestions, complaints and praises;
  5. analysis of media publications;
  6. analysis of secondary information.

The surveys are conducted by filling in a questionnaire card on the spot at Central administrative office/at places of administrative servicing and placing it in a specially designated and marked box as well as by filling in an electronic form on the SAMTS internet website and sending it to the SAMTS e-mail.

Annual report 2020 for the assessment of customer’s satisfaction with the SAMTS administrative services

ADMINISTRATIVE SERVICE Ident no. URI LEGAL BASIS Hyperlink where the service is provided
1. Granting a designation for conducting conformity assessment 657 According to Article 9 of the Law on technical requirements to products Via State e-Government Agency’s portal

Via SAMTS website

2. Authorization of persons for verification of measuring instruments 2339 According to Article 10c, paragraph 2, point 2 and in relation with Part IV of Chapter IV of the Law on Measurements Via State e-Government Agency’s portal
Via SAMTS website
3. Approval of identification marks of bottles 1010 According to Article 67 of the Law on Measurements Via State e-Government Agency’s portal
Via SAMTS website
4. Asserting investment projects of construction works where high-risk equipment will operate with regard to the part related to this equipment 431 According to Article 35, paragraph 1, point 2 of the Law on technical requirements to products Via State e-Government Agency’s portal
Via SAMTS website
5. Asserting technical documentation for repair of high-risk equipment 1513 According to Article 35, paragraph 1, point 3 of the Law on technical requirements to products Via State e-Government Agency’s portal
Via SAMTS website
6. Assерting design and engineering documentation for manufacturing of high-risk equipment for which no ordinances specifying essential requirements exist 1285 According to Article 35, paragraph 1, point 1 of the Law on technical requirements to products Via State e-Government Agency’s portal
Via SAMTS website
7. Issuing certificates for entry in the register of persons carrying out maintenance, repair and modification of high-risk equipment 846 According to Article 36 of the Law on technical requirements to products Via State e-Government Agency’s portal
Via SAMTS website
8. Reconciliation of training programs and curricula at the schools and training courses for acquiring qualification/legibility for servicing high-risk equipment 847 According to Article 45, paragraph 1, point 1 of the Law on technical requirements to products Via State e-Government Agency’s portal
Via SAMTS website
9. Issuing a permission for conduct training courses for acquiring qualification for servicing of high-risk equipment 432 According to Article 45, paragraph 1, point 2 to the Law on technical requirements for products Via State e-Government Agency’s portal
Via SAMTS website
10. Granting licenses for carrying out technical inspection of high-risk equipment 799 According to Article 34a of the Law on technical requirements to products Via State e-Government Agency’s portal
Via SAMTS website
11. Registration and/or carrying out initial technical inspection of high-risk equipment 659 According to Article 39 and Article 42 of the Law on technical requirements to products Via State e-Government Agency’s portal
Via SAMTS website
12. Issuing certificates for entry in the register of persons which carries out installation or installation and repair of tachographs 1286 According to Article 89a of the Law on Automobile transport Via State e-Government Agency’s protal
Via SAMTS website
13. Designation and administration of an unique code of watercraft manufacturers and determination of identification code of a notified body designated for carrying out Post-construction conformity assessment 2785 According to article 55 and article 47, para. 5 of the Ordinance on the essential requirements and conformity assessment of recreational craft and personal watercraft Via State e-Government Agency’s portal
Via SAMTS website
14. Issuing a permission for decommissioning and/or liquidation of dam walls and related facilities 2796 According to article 199b, para.2 of the Water Act Via State e-Government Agency’s portal
Via SAMTS website
15. Registration of persons distributing solid fuels as well as of commercial places where the solid fuels are distributed 3040 According to article 8b of the Clean Ambient Air Act Via State e-Government Agency’s
Via SAMTS website
Issuing permissions for putting into exploitation high risk equipment for which no ordinances defining the essential requirements exist Issuing of permissions is revoked according to the amendment of Article 40 of the Law on technical requirements to products
List of services provided by all administrations
1. Providing access to public information 2 According to Article 3, paragraph 1 and 3, paragraph 4 of Access to public information Act Via State e-Government Agency’s portal
Via SAMTS website
2. Issuing of certificate of insurance experience (УП3) 2133 КAccording to:

– Article 5, paragraph 7 of the Social security Code

(Title Amendment – OG, iss.67/2003)

– Article 40, paragraph 2 of the Ordinance on pensions and insurance experience (Title Amendment – OG, iss.19/2003)

– According to §. 1, p. 2, l. В of the Administration Act

Via State e-Government Agency’s portal
3. Issuing of certificate of insurance experience (УП 2) 2134 According to:

–  Article 5, paragraph 7 of the Social security Code

(Title Amendment – OG, iss.67/2003)

– Article 40, paragraph 2 of the Ordinance on pensions and insurance experience (Title Amendment – OG, iss.19/2003)

–  According to §. 1, p. 2, l. В of the Administration Act

Via State e-Government Agency’s portal