Citizens and representatives of legal entities can submit applications for provision of administrative services to the SAMTS center for administrative services.
Relevant information about the administrative services carried out by SAMTS is given in the table below and can be obtained through the Center for Administrative Services (CAC) as well as at the reception desks in the SAMTS territorial structural units:
- on site – at the Center for Administrative Services located in the SAMTS building:
- address: 52 A, G.M. Dimitrov Blvd. 1797 Sofia, see the map;
- working time: Monday to Friday from 9:00 a.m. to 17:30 p.m.
- at internet address: damtn.government.bg
- e-mail: damtn@damtn.government.bg
- Tel.: +359 2 980 63 17
- SAMTS territorial structural units located in:
| Office Sofia | Office Blagoevgrad |
| Sofia 1784, № 2 “Prof. Petar Mutafchiev” St., 5th floor, room 503
tel. 02 975 36 84; 02 974 09 35 The advertised telephones for communication are landlines paid at a standard rate according to the user’s subscription plan e-mail: idtn.sofia@damtn.government.bg |
Blagoevgrad 2700, № 1 “Svoboda” St., 2nd floor,
tel. 073 88 54 63; 073 88 40 89 The advertised telephones for communication are landlines paid at a standard rate according to the user’s subscription plan |
| Office Vratsa | Office Pleven |
| Vratsa 3000, № 95 “Gen. Leonov”, 5th floor
tel. 092 64 74 53 The advertised telephones for communication are landlines paid at a standard rate according to the user’s subscription plan e-mail: idtn.vratsa@damtn.government.bg |
Pleven 9023, № 27 “Doyran” Blvd, 2nd floor
tel. 064 83 71 26 The advertised telephones for communication are landlines paid at a standard rate according to the user’s subscription plan e-mail: idtn.pleven@damtn.government.bg |
| Office Veliko Tarnovo | Office Ruse |
| Veliko Tarnovo 5000, q. „Akacia“, № 1А „Chumerna“ St., 4th floor
Tel. 062 63 04 00 The advertised telephones for communication are landlines paid at a standard rate according to the user’s subscription plan |
Ruse 7012, № 19 „Maria Lousa“
tel. 082 82 02 90 The advertised telephones for communication are landlines paid at a standard rate according to the user’s subscription plan e-mail: idtn.ruse@damtn.government.bg |
| Office Plovdiv | Office Stara Zagora |
| Plovdiv 4000, № 67 “Sankt Peterburg”, 3rd floor;
tel. 032 63 31 35; 032 26 54 50 The advertised telephones for communication are landlines paid at a standard rate according to the user’s subscription plan e-mail: idtn.plovdiv@damtn.government.bg |
Stara Zagora 6000, № 157 “Tsar Simeon Veliki”
tel. 042 62 03 76; 042 60 47 66 The advertised telephones for communication are landlines paid at a standard rate according to the user’s subscription plan e-mail: idtn.szagora@damtn.government.bg |
| Office Varna | Office Burgas |
| Varna 9023, № 5 “Murgash” St., 3rd floor
tel. 052 75 03 28; 052 75 03 10 The advertised telephones for communication are landlines paid at a standard rate according to the user’s subscription plan e-mail: idtn.varna@damtn.government.bg |
Burgas 8010, № 25 “Prof. Y. Yakimov”, 3rd floor
тел. 056 86 01 44; 056 86 02 72 The advertised telephones for communication are landlines paid at a standard rate according to the user’s subscription plan e-mail: idtn.burgas@damtn.government.bg |
Applications, suggestions, signals and complaints can be submitted in the following ways:
- on site – at the Center for Administrative Services and the territorial structural units; Monday to Friday from 9:00 a.m. to 17:30 p.m.
- by licensed postal operator – the application (according to a template) with the required documents attached. The administrative act can be obtained either at the office where it is applied for or on an address given by the applicant in case when its reception is declared to be made by a chosen licensed postal operator. The postal costs are responsibility of the applicant.
- e-mail: damtn@damtn.government.bg.
- electronically – through the Single portal for access to electronic administrative services: – egov.bg;
- through the Secure Electronic Delivery System (CCCB): https://edelivery.egov.bg/
The Secure Electronic Delivery System (CCCB) supports the electronic registered mail service intended for citizens and legal entities, administrations, persons performing public functions and organisations providing public services. The CCCB system is used via user’s interface on address: https://edelivery.egov.bg/. The access to the system is given upon registration by a qualified e-signature or a PIC of the National Insurance Institute (NOI).
For additional information: https://egov.bg/wps/portal/egov/topical/be7210e2-457c-4b74-b8cc-f919ecffc9fe.
Pursuant to Article 3 of the Law on state fees (LST) the payment of state fees due charged for the activities described in article 43 of the Law on technical requirements to products (LTRP) is made at the time when the application for an administrative service is submitted.
The values of the state fees due charged in accordance with the LST are given in section III of the Tariff no.11 for the fees collected within the SAMTS system.
The payments of state fees can be made directly by a bank transfer to the SAMTS bank account, a payment through a POS terminal at the CAC or in cash at SAMTS cash-desks located at the SAMTS administrative buildings in the country. Depending on the place of residence of the service applicant the state fees due charged are to be paid to the following bank accounts of SAMTS indicated in the table.
Tariff no. 11 for the fees collected within the SAMTS system according to LST.
Information for users of administrative services described in Tariff 11
SAMTS applies а complex administrative servicing when offers administrative services and provides an option for verbally requested services as well.
Protocol for verbal application of an administrative service
In order to achieve effective and efficient interaction between the SAMTS’s administration and customers the customer’s satisfaction is measured by using and applying the following methods of feedback:
- conducting surveys;
- conducting consultations with the employees;
- performing observations by the “secret client” method;
- analysis of signals, suggestions, complaints and praises;
- analysis of media publications;
- analysis of secondary information.
The surveys are conducted by filling in a questionnaire card on the spot at CAC/the places of administrative servicing and by placing it in a specially designated and marked box as well as by filling in an electronic form on the SAMTS internet website and sending it to the SAMTS e-mail.
Internal rules on the organization of SAMTS administrative services
| ADMINISTRATIVE SERVICE | Ident no. URI | LEGAL BASIS | Hyperlink where the service is provided | |
| 1. | Granting a designation for conducting conformity assessment | 657 | According to Article 9 of the Law on technical requirements to products | Via State e-Government Agency’s portal |
| 2. | Authorization of persons for verification of measuring instruments | 2339 | According to Article 10c, paragraph 2, point 2 and in relation with Part IV of Chapter IV of the Law on Measurements | Via State e-Government Agency’s portal Via SAMTS website |
| 3. | Approval of identification marks of bottles | 1010 | According to Article 67 of the Law on Measurements | Via State e-Government Agency’s portal Via SAMTS website |
| 4. | Asserting investment projects of construction works where high-risk equipment will operate with regard to the part related to this equipment | 431 | According to Article 35, paragraph 1, point 2 of the Law on technical requirements to products | Via State e-Government Agency’s portal Via SAMTS website |
| 5. | Asserting technical documentation for repair of high-risk equipment | 1513 | According to Article 35, paragraph 1, point 3 of the Law on technical requirements to products | Via State e-Government Agency’s portal Via SAMTS website |
| 6. | Assерting design and engineering documentation for manufacturing of high-risk equipment for which no ordinances specifying essential requirements exist | 1285 | According to Article 35, paragraph 1, point 1 of the Law on technical requirements to products | Via State e-Government Agency’s portal Via SAMTS website |
| 7. | Issuing certificates for entry in the register of persons carrying out maintenance, repair and modification of high-risk equipment | 846 | According to Article 36 of the Law on technical requirements to products | Via State e-Government Agency’s portal Via SAMTS website |
| 8. | Reconciliation of training programs and curricula at the schools and training courses for acquiring qualification/legibility for servicing high-risk equipment | 847 | According to Article 45, paragraph 1, point 1 of the Law on technical requirements to products | Via State e-Government Agency’s portal Via SAMTS website |
| 9. | Issuing a permission for conduct training courses for acquiring qualification for servicing of high-risk equipment | 432 | According to Article 45, paragraph 1, point 2 to the Law on technical requirements for products | Via State e-Government Agency’s portal Via SAMTS website |
| 10. | Granting licenses for carrying out technical inspection of high-risk equipment | 799 | According to Article 34a of the Law on technical requirements to products | Via State e-Government Agency’s portal Via SAMTS website |
| 11. | Registration and/or carrying out initial technical inspection of high-risk equipment | 659 | According to Article 39 and Article 42 of the Law on technical requirements to products | Via State e-Government Agency’s portal Via SAMTS website |
| 12. | Issuing certificates for entry in the register of persons which carries out installation or installation and repair of tachographs | 1286 | According to Article 89a of the Law on Automobile transport | Via State e-Government Agency’s protal Via SAMTS website |
| 13. | Designation and administration of an unique code of watercraft manufacturers and determination of identification code of a notified body designated for carrying out Post-construction conformity assessment | 2785 | According to article 55 and article 47, para. 5 of the Ordinance on the essential requirements and conformity assessment of recreational craft and personal watercraft | Via State e-Government Agency’s portal Via SAMTS website |
| 14. | Issuing a permission for decommissioning or liquidation of a dam and related facilities | 2796 | According to article 190с of the Water Act | Via State e-Government Agency’s portal Via SAMTS website |
| 15. | Registration of persons distributing solid fuels as well as of commercial places where the solid fuels are distributed | 3040 | According to article 8b of the Clean Ambient Air Act | Via State e-Government Agency’s Via SAMTS website |
| Issuing permissions for putting into exploitation high risk equipment for which no ordinances defining the essential requirements exist | Issuing of permissions is revoked according to the amendment of Article 40 of the Law on technical requirements to products | |||
| List of services provided by all administrations | ||||
| 1. | Providing access to public information | 2 | According to Article 3, paragraph 1 and 3, paragraph 4 of Access to public information Act | Via State e-Government Agency’s portal Via SAMTS website |
| 2. | Issuing of certificate of insurance experience (УП3) | 2133 | КAccording to:
– Article 5, paragraph 7 of the Social security Code (Title Amendment – OG, iss.67/2003) – Article 40, paragraph 2 of the Ordinance on pensions and insurance experience (Title Amendment – OG, iss.19/2003) – According to §. 1, p. 2, l. В of the Administration Act |
Via State e-Government Agency’s portal |
| 3. | Issuing of certificate of insurance experience (УП 2) | 2134 | According to:
– Article 5, paragraph 7 of the Social security Code (Title Amendment – OG, iss.67/2003) – Article 40, paragraph 2 of the Ordinance on pensions and insurance experience (Title Amendment – OG, iss.19/2003) – According to §. 1, p. 2, l. В of the Administration Act |
Via State e-Government Agency’s portal |